A consultant is rolling out conversation intelligence for a sales team with reps in the United States and the European Union who record customer calls in Microsoft Teams. Legal counsel requires the rollout to meet call-recording consent laws in each rep's location and to honor the customer data-handling commitments written into the EU contracts. (Select TWO.) Which two actions should the consultant take before enabling call recording and analysis broadly?
Select all correct answers, then click Submit.
Short Explanation
When a feature captures and analyzes real customer conversations across two different legal regimes, two separate obligations show up at once, and neither one is optional. First, the people on the call need to be told they're being recorded in whatever way the law where they sit requires, and that notice has to actually be set up, not assumed to already exist. Second, once that call becomes data, where it lives and how long it's kept has to line up with what the customer's contract actually promised, especially for the EU side where those commitments tend to be explicit and binding. Turning the feature off for one region sidesteps the work but doesn't make the legal requirement disappear, and just trusting the platform's out-of-the-box recording behavior skips exactly the configuration step that was needed. Both consent and data handling have to be deliberately set, not inherited by default.
Full Explanation
The correct answers are A and B. Call-recording consent laws vary by jurisdiction, so participants on calls need notice appropriate to where the rep or customer is located, and that notification has to be configured rather than assumed. Separately, the EU contracts impose data-handling commitments, meaning where the resulting call data is stored, how long it is retained, and how it is processed need to be reviewed and set to match those contractual terms, not left at whatever default applies globally. Option C is incorrect because EU consent laws apply regardless of whether the call happens to be integrated with a CRM, and excluding EU reps does not eliminate the legal requirement, it just avoids implementing conversation intelligence for them at all. Option D is incorrect because Teams' default recording settings are not jurisdiction-aware and do not automatically satisfy consent or data-residency obligations; the consultant has to actively configure notification and data handling rather than trust an out-of-the-box default to cover legal requirements that differ by country.