An administrator troubleshooting a pilot finds that a flagged issue in the use case inventory has sat unresolved for months with no one assigned to it. What is the most direct fix?
Select an answer to reveal the explanation.
Short Explanation
If a flagged issue has no owner and no deadline, it just sits there. Assign a specific remediation task to a named owner with a deadline. That's the most direct fix.
Full Explanation
The correct approach is to assign a specific remediation task to a named owner with a deadline, rather than leaving the flag open with no responsible party. Remediation only happens when a specific person is accountable for it and has a deadline to work against; an open flag with no owner will keep drifting. The option suggesting deletion of the flag is incorrect because deleting the flag hides the risk rather than resolving it. The option recommending waiting until the next scheduled audit cycle is incorrect because waiting leaves the risk unmanaged in the meantime. The option recommending escalation to the model vendor's support desk instead of assigning it internally is incorrect because remediation ownership stays internal, even when a vendor is involved in the underlying issue. For the exam, treat assigning an owner and a deadline as the standard fix for a stalled remediation item.