Which logs are most relevant when an agent installs successfully but never appears in the backend?
Select an answer to reveal the explanation.
Short Explanation
Follow the component that's failing. If the agent installs but never appears in the backend, check the agent's own logs; they record its startup, sensor initialisation, and connection attempts.
Full Explanation
The relevant logs are the agent's own logs, which record its startup, sensor initialisation, and attempts to connect to the backend. They show exactly what the agent tried to do, including the endpoint it contacted and any authentication or network error returned. The browser console log from the machine used to view the Instana interface is not relevant because it reflects interface rendering rather than backend connectivity from the host. The application logs of the workload running on the host are not relevant because they describe the workload and are unrelated to the agent's connection. The operating system installation log from when the host was first provisioned is not relevant because provisioning history predates the problem entirely. For the exam, select logs from the component whose behaviour is in question.