An alert channel was configured but notifications never arrive at the target system. What should be checked first?
Select an answer to reveal the explanation.
Short Explanation
You need valid credentials or a webhook endpoint for the integration to deliver. An integration is an authenticated call to another system. No valid credential, no delivery - and it usually won't show an obvious error.
Full Explanation
The correct choice is the one that checks whether the integration has valid credentials or a valid webhook endpoint, since delivery fails without them. Alert channels post to external systems and must authenticate. Missing, expired, or incorrect credentials or endpoints are the most common cause of alerts that fire in Instana but never appear elsewhere.
The option about whether the alert rule has been evaluated at least once in the last month is incorrect because evaluation history does not affect whether delivery works; the alert firing is what exposes the broken channel in the first place.
The option about whether a dashboard exists for the affected service is incorrect because dashboards and alert delivery are independent.
The option about whether the recipients have logged in to Instana recently is incorrect because notification delivery does not depend on recipient login activity.
For the exam, start channel troubleshooting at credentials and endpoint configuration.