Which two practices help GitHub Enterprise support tickets get appropriate handling? (Choose two)
Select all correct answers, then click Submit.
Short Explanation and Infographic
Support works best when severity matches reality and the ticket has evidence — repro, times, support bundles for GHES. Everything-is-sev1 trains people to ignore you; empty tickets slow everyone down. Be kind, be precise, attach the bundle.
Full explanation below image
Full Explanation
The correct answers are accurate severity selection and rich diagnostic context including support bundles when applicable. Premium support processes route based on impact; poor severity hygiene and missing diagnostics delay resolution. Option C creates noise and can undermine trust. Option D removes the most useful troubleshooting data. Maintain an internal runbook for when to open tickets, who may set severity, and how to collect ghe-support-bundle safely. Include enterprise hostname, version, approximate UTC times, and whether the issue is intermittent or complete outage so Support can prioritize correctly.