A critical public-alert vendor offers no security SLA and no contractual right to audit. What SCRM gap does this represent?
Select an answer to reveal the explanation.
Short Explanation
If the alert vendor won't promise security terms or let you look under the hood, you're flying blind on a life-safety pipe. SLAs and audit rights are how cities set the floor. No floor, no SCRM.
Full Explanation
Service-level agreements and minimum security requirements—including rights to assess or audit—are core SCRM controls for critical providers. Absence of those terms leaves availability, integrity, and confidentiality expectations unenforceable. Procurement should treat this as a blocking gap for high-impact alerting services.