A warehouse scanner associates, receives an address, and then cannot reach anything. The authentication log shows success. Which view should the engineer open next?
Select an answer to reveal the explanation.
Short Explanation
The scanner already got in and already got an address. Your next question is why traffic dies, not whether the login worked. The authentication log already says it worked, so open the path the packets should take.
Full Explanation
Connectivity fails in order: associate, authenticate, get an address, then pass traffic. This scanner has an address and a successful authentication, so the remaining failure is on the traffic path. Another EAP exchange repeats a step that already succeeded. Certificate dates are checked during authentication. A successful authentication log means those dates were accepted, not skipped, and rereading them does not explain a traffic failure after an address. The guest portal is not in this path. A warehouse scanner that has an address is not automatically redirected. Association, authentication, and an address already happened. The next evidence is where the scanner's packets stop. Confirm the result on one live client before changing anything else. Exam caveat: the traffic path includes the VLAN, the gateway, and any ACL on the policy. A capture that only shows the radio will miss a filter at the controller. Operational check: trace the scanner's packets toward its gateway and confirm where they stop, then fix that hop.