At a hospital campus, one clinician laptop cannot open the charting application while every Enterprise Agent in the data center stays green. Which test should be added?
Select an answer to reveal the explanation.
Short Explanation
If the ward monitors are all green and one patient is sick, you examine that patient. Add an Endpoint Agent test on the clinician laptop, because that device fails while every data-center Enterprise Agent stays green. Another probe in the data center, a cloud DNS test, or a page load that never runs on the laptop will keep reporting health the user does not feel.
Full Explanation
The failing point is one clinician laptop, and every Enterprise Agent already in the data center is green, so another measurement from the data center will keep sampling a path that is healthy. An Endpoint Agent test that runs on the clinician laptop itself measures from the device that fails, which is where local network, wireless, proxy, or client conditions can hide from a central probe. Another Enterprise Agent test hosted in the data center repeats the vantage point that is already green and will not reproduce the laptop failure. A DNS test launched from a cloud probe outside the hospital asks how the public name looks from the cloud, which is a different location than the clinician laptop. A page-load test on a data-center agent that never runs on the laptop can show the charting page from the data center, the place that is already succeeding, and it never executes on the device in trouble. Exam caveat: green Enterprise Agents do not clear the user device when only that device fails. Operational check: deploy the Endpoint Agent test on the affected laptop, reproduce the charting failure there, and confirm the data-center agents remain green during the same attempt.