At a retailer, designers using Mac computers are the only people who fail to reach the product-image service, while other branch systems stay healthy. Which deployment shows the failure from those users?
Select an answer to reveal the explanation.
Short Explanation
A camera in the warehouse can't see a smudge on the designer's screen. You put Endpoint Agents on the design group's Mac computers, because those are the machines that fail. One Enterprise Agent, a WAN Insights view with no endpoint, and a reimage that still has no agent leave the designers unmeasured.
Full Explanation
The design group's Mac computers are the only systems that fail, so the measurement has to come from Endpoint Agents on those Macs. Each of those devices can then report the failure from the user side, which is the view the retailer is missing. A single Enterprise Agent in the data center probes the image service from the data center and can stay healthy when the service is fine from there, matching the rest of the branch. A WAN Insights view of the service path with no agent on the design Macs does not see the desktop that is failing. Reimaging each Mac with an operating system that still includes no endpoint agent refreshes the machine and leaves the same gap. A data-center probe, a path view with no endpoint, and a clean image without the agent all skip the Macs. Exam caveat: when one user platform fails and the shared service looks fine from elsewhere, collect from that platform. Operational check: confirm the design Macs report Endpoint Agent results during the failure and that the data-center probe is not the only test running.