A municipal compliance issue needs a change window and assignment g…

Question

A municipal compliance issue needs a change window and assignment group that already live in ITSM for a firewall rule fix. How should IRM touch ITSM without turning the item into an ITSM-process exam?

Accepted Answer

Create or link an ITSM change or incident from the GRC issue so remediation rides existing fulfillment queues — GRC finds the gap; ITSM runs the wrench turn. Spawn or link a change/incident from the issue so the firewall fix lands in the queues people already work. Rewriting Change Management inside Policy is the long way around.

Answer

Rewrite the entire Change Management process inside the Policy application

Answer

Close the GRC issue with no fulfillment ticket because ITSM must never see GRC work

Answer

Replace IRM issues entirely with Problem Management as the only remediation object

A municipal compliance issue needs a change window and assignment group that already live in ITSM for a firewall rule fix. How should IRM touch ITSM without turning the item into an ITSM-process exam?

Short Explanation

Full Explanation