A confirmed audit finding on weak backup testing needs remediation tracking visible to compliance and risk teams. How should findings integrate?
Select an answer to reveal the explanation.
Short Explanation
Findings shouldn’t live in a private notebook if the city already has one work-order system. Link them into the shared IRM issue process so compliance and risk see the same remediation. Parallel trackers just create blind spots.
Full Explanation
Audit architecture in ServiceNow IRM integrates findings with the common issue/remediation machinery used by compliance and risk, enabling enterprise visibility and consistent closure. Email-only, personal spreadsheets, or disconnected trackers break that shared model.