A cross-border vendor support team can open any EU citizen support ticket from multiple countries without role limits. Which TOMs-oriented improvement best addresses the risk?
Select an answer to reveal the explanation.
Short Explanation
Support shouldn't mean a world tour through every citizen's ticket. Need-to-know access, logging, and guardrails keep help desks helpful without turning them into open filing cabinets. Least privilege still applies when the helper sits in another country.
Full Explanation
Appropriate access control is a core organisational/technical measure. Cross-border support accessing personal data should be limited to what agents need for the task, with monitoring and other protections proportionate to risk. Unrestricted multi-country ticket access increases confidentiality exposure without necessity.