Customer data remain stored in an EU cloud region, yet a third-country support team remotely reads personal data to resolve tickets. How should the privacy team treat that access?
Select an answer to reveal the explanation.
Short Explanation
If someone outside the EEA can open and read EU personal data, geography of the hard drives is not the whole story. Remote support access can look a lot like a transfer risk. Treat it seriously and put the right transfer tools and access controls around it.
Full Explanation
European guidance treats making personal data available to entities in third countries—including through remote access—as raising Chapter V issues even when primary storage remains in the EEA. Controllers should assess that access path and apply adequacy, appropriate safeguards, or a valid derogation as applicable. Storage location alone, read-only status, or SCCs limited to storage without covering the access scenario do not automatically eliminate the risk analysis.