An MDM platform is live, yet conflict queues stall because no one is accountable for approving match and survivorship decisions. What role is missing?
Select an answer to reveal the explanation.
Short Explanation
Tools do not settle family arguments about who the real customer is—people with domain authority do. Those people are stewards. Without them, the conflict queue becomes a parking lot.
Full Explanation
MDM programs depend on stewardship for judgment calls that software alone cannot finalize: uncertain matches, conflicting attributes, and exceptions to survivorship rules. Stewards own those decisions for their domains. Technical operators, unaccountable auto-approvers, or unrelated marketing metrics do not substitute for stewardship accountability.