A city adopts a vendor's multi-tenant 311 mobile app as SaaS. Which…

Question

A city adopts a vendor's multi-tenant 311 mobile app as SaaS. Which characteristic best describes that model?

Accepted Answer

The vendor manages the application and typically delivers updates for all tenants without the city deploying the app itself — Multi-tenant SaaS is like a shared bus route — the vendor drives the vehicle and rolls out improvements for everyone riding. The city does not patch the OS under that 311 app or push the next release from City Hall. That hands-off app update story is a classic SaaS tell.

Answer

The city must patch the app's underlying OS and push every feature update from its own datacenter

Answer

Each department runs a private copy of the app on dedicated city-owned servers with no vendor involvement

Answer

SaaS means the city only rents empty VMs and writes the entire 311 codebase from scratch

A city adopts a vendor's multi-tenant 311 mobile app as SaaS. Which characteristic best describes that model?

Short Explanation

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