A CIO wants four hundred more seats. Official create-business-value training wants two or three KPIs and a baseline. What should the leader require first?
Select an answer to reveal the explanation.
Short Explanation
Four hundred more seats is not the first move. Official create-business-value training wants two or three KPIs and a baseline: efficiency, customer, or risk metrics. Measure outcomes as the cost-control and scale gate.
Full Explanation
Measure outcomes (time, quality, risk) before more spend. Seat-count, a definition rerun, and a camera are not that gate.