A 311 desk is drowning in ticket volume. A vendor pitches a friendly chatbot. The leader’s real need is next week’s load so the desk can staff. What should they buy?
Select an answer to reveal the explanation.
Short Explanation
The 311 desk needs next week’s load so it can staff. Buy a forecast of ticket volume. Scale is a staffing and prediction problem, not another friendly chat window.
Full Explanation
At ticket scale the business need is a forecast for staffing, not another chat. Talking to every ticket, photographing the line, or fine-tuning on hold music does not tell the desk how many people to schedule next week.