A rental-assistance desk photographs a wall of workshop sticky notes and calls that the grounded corpus for benefit decisions. What should the leader say?
Select an answer to reveal the explanation.
Short Explanation
Workshop sticky-note photos are brainstorming, not an authoritative claims corpus. Benefit decisions need the published rules. Grounding on scribbles would invent policy.
Full Explanation
A claims answer must rest on published eligibility rules, not on workshop scribbles. Sticky-note photos are brainstorming, not a corpus of record. Grounding on them would invent policy. Leaders keep decisions tied to the handbook the board adopted.