A municipal graffiti-removal desk must answer residents only from this year’s published surface-treatment FAQ, not from the open web. What requirement is the leader setting?
Select an answer to reveal the explanation.
Short Explanation
Answers may come only from this year’s published surface-treatment FAQ. That is grounding: a business rule about the allowed corpus, not a branding guideline. Name the allowed binder before go-live.
Full Explanation
Grounding is a rule about allowed sources. The desk is requiring answers from one published FAQ and forbidding the open web. That is a business constraint on the corpus, not a style preference. Leaders name the allowed binder before go-live.